Like most things in life we often only buy a product or service when we know that someone else was happy to recommend it. Here’s a selection of feedback we have received from some of our clients who have completed our review questionnaires.
"What matters to you matters to us and when you are happy we are happy."
"From entering your office the staff and reception were excellent and friendly and put me at ease."
Denis O'Neill for Gemma Smith ( April 26th 2017 )
"Excellent service from start to finish. Joan was very professional and supportive."
Jacqueline Lewis for Joan Casson ( April 26th 2017 )
"Friendly and helpful service from all staff and sympathetic attitude to my requirements."
Stanley Leonard for Joanne Tillotson ( April 19th 2017 )
"A quick & speedy response. Great service provided."
Andrew Bare for Joan Casson ( April 12th 2017 )
"I was very pleased with the way my case was handled. Thankyou!"
Kevin Pass for SherReene Cheah ( April 12th 2017 )
"I have just received a text alert from my bank to say that the monies are in my account. May I take this opportunity to personally thank you for the professional work you have done in this case. I hope I don’t need to see a solicitor for many years but if I do will have no hesitation in calling on you."
Alan Fothergill for SherReene Cheah ( April 10th 2017 )
"Keep up the good service."
Mr Robin Dale for Joanne Tillotson ( April 5th 2017 )
"Always a pleasure to deal with this firm."
Susan White for Andrea Bradford ( March 30th 2017 )
"Thank you for the excellent service."
Susan Stitt for Joanne Tillotson ( March 27th 2017 )
"It was a very straightforward process and fully explained."
Anne Joyce for Nicola Dalzell ( March 27th 2017 )
"Everyone was very pleasant."
Margaret Wright for Joanne Tillotson ( March 27th 2017 )
"Brilliant solicitor, understanding and reliable, wouldn't go anywhere else."
Alison Taylor ( March 27th 2017 )
"Excellent service as always, I will continue to use Tilly Bailey and Irvine for all legal services going forward."
Seymour Plant and Equipment Ltd for Craig Malarkey ( March 23rd 2017 )
"Excellent service, thank you."
Joanne Tillotson ( March 20th 2017 )
"I have never made a claim before, but Mrs Harris really put me at ease."
Adrienne Harris ( March 20th 2017 )
"I will be recommending your services to everyone. Well done and thank you again."
Sylvia Taylor ( March 20th 2017 )
"Really pleased with the whole process, thank you."
Andrea Bradford ( March 17th 2017 )
"Very clear and precise information given to allow an informed choice."
Andrea Bradford ( March 9th 2017 )
"We were given clear and straightforward advice which helped us decide on what was needed for the future."
Anonymous for Carolyn Tilly ( March 9th 2017 )
"Very pleased with the service given to me and my wife, excellent advice."
James McMurdo for Andrea Bradford ( March 9th 2017 )
"Thank you Mark for all your help, you are a wonderful man."
Kevin Old for Mark Ellis ( March 6th 2017 )
"Totally satisfied with the service provided."
Mr G.F. Lawton for Annaliese Barber ( March 6th 2017 )
"Very positive experience overall and Tilly Bailey and Irvine are now our solicitors of choice."
Daryl Elliott for Dominic O'Rourke ( February 28th 2017 )
"I must admit I was nervous about making a will, but Mrs Tillotson took me through the process so calmly and explained everything in depth and answered all of my questions, so thank you very much."
Mrs Melvina Schofield for Joanne Tillotson ( February 28th 2017 )
"I am very happy with the friendly and professional service I received."
Valerie Copeland for Nicola Dalzell ( February 28th 2017 )
Kathleen Goult for Joanne Tillotson ( February 28th 2017 )
"Very patient with older person who struggles with paperwork. Very easy and smooth process."
Archie Flanders for Nicola Dalzell ( February 23rd 2017 )
"Excellent service all round, I would recommend to others."
Mrs K Lynn for Annaliese Barber ( February 17th 2017 )
"Both Mr Farrell and June Carter provided an excellent service all round and I would not hesitate to recommend them."
Sarah Ingall for Brian Farrell ( February 14th 2017 )
"I am extremely happy with both Mr Ellis and Tilly Bailey & Irvine as a whole."
Frank Lavin for Mark Ellis ( February 14th 2017 )
"Friendly, efficient and prompt service. I would recommend."
Wendy Temple for Joanne Tillotson ( February 13th 2017 )
"Very caring professional people, I would not hesitate to use again."
Stewart Cawley for Joanne Tillotson ( February 13th 2017 )
"Only the best."
Doreen Arnold for SherReene Cheah ( February 10th 2017 )
"A week before completion a new member of staff joined the team, Leanne. There was no change in the good service."
E. Nicholson for Leanne Scott ( February 9th 2017 )
"Thank you from both of us. You made us feel welcome and listened to our wishes."
Mr and Mrs Stonehouse for Annaliese Barber ( January 26th 2017 )
"Having been a client previously, I found the staff very excellent as I previously experienced."
Ms Carol Hayes for Joanne Tillotson ( January 16th 2017 )
"Thank you for the help you gave me at all times."
R. Winward for Joanne Tillotson ( January 9th 2017 )
"We are very pleased with the service you provided, thank you."
Mr and Mrs Dargue for Annaliese Barber ( January 9th 2017 )
"Superb, all dealt with very quickly and efficiently."
Michael Dickinson for Joan Casson ( January 6th 2017 )
"I would happily use Tilly Bailey & Irvine for other aspects when they arise."
S. McTrusty for Theresa Carling ( January 3rd 2017 )
"I would just like to thank Joan Casson for her help in dealing with my settlement. Much appreciated, thank you."
Mr C. Harvey for Joan Casson ( January 3rd 2017 )
"I would highly recommend your services."
Mrs A. Atkinson for Annaliese Barber ( December 08th 2016 )
"Excellent service all round, many thanks."
Anne Horsfield for Adrienne Harris ( December 06th 2016 )
"The service I received was outstanding I would recommend you to everyone."
Karen Walsh for Kay Ditcham ( December 06th 2016 )
"Just to say that you were all superb from start to finish ."
Jean Metcalfe for Adrienne Harris ( December 06th 2016 )
"Kay is amazing, really happy."
Sara Jeffries for Kay Ditcham ( December 06th 2016 )
"My business was handled admirably, it could not be bettered. Thank you many times over."
G.F. Lawton for Diane Bond ( December 05th 2016 )
"Thank you for your fast and efficient service."
Mrs F. Lightfoot for Andrea Bradford ( December 05th 2016 )
"Everything was carried out to a high standard."
Alexandra Stoddart for Diane Bond ( November 28th 2016 )
"Mrs Bradford, was courteous and caring in all aspects in handling my affairs during a very sad time."
Olwyn Mann for Andrea Bradford ( November 24th 2016 )
"Diane was a pleasure to deal with."
Mrs N Allen for Diane Bond ( November 24th 2016 )
"Everything was handled very well and in a courteous and efficient manner.I would not hesitate to recommend your services."
Mr Donald Kidd & Mrs Yvonne Kidd for Helen Dexter ( November 21st 2016 )
"Many thanks for completing my Will with very short notice."
Keith Brown for Nicola Dalzell ( November 21st 2016 )
"I have had excellent service from you - it was fast and efficient. I would certainly use your company again."
Lesley Elstob for Diane Bond ( November 21st 2016 )
"Many thanks for a personal and professional service."
WH & WV Smith for Carolyn Tilly ( November 14th 2016 )
"Michael was excellent throughout a very tricky set of transactions."
Emma Piasecki for Michael Stevens ( November 7th 2016 )
"I got a very good service from my solicitor, SherReene."
Lorraine Hayes for SherReene Cheah ( November 1st;2016 )
"Very pleased with the way things went as there were some problems on my side. "
Malcom Hollick for Kay Ditcham ( November 1st;2016 )
"Thankyou for everything - we were able to move so quickly. "
Mr & Mrs Webster for Marian Mincher ( October 31st 2016 )
"We would recommend this company due to the service provided by the pleasant and helpful lady. "
Mr & Mrs Taylor for Annaliese Barber ( October 31st 2016 )
"I received excellent care during a very difficult time after the death of my nana. Jo was wonderful. "
Amanda Melrose for Joanne Tillotson ( October 31st 2016 )
"I found Mrs Tillotson very professional and very understanding and I was very impressed. "
Mrs N. Prior for Joanne Tillotson ( October 31st 2016 )
"Rhiannon was extremely professional and helpful and would definitely recommend and use her again. "
Hayley Burke for Rhiannon Morgan ( October 27th 2016 )
"Would definitely use again and recommend. "
Mr Lawrence Peek for Alison Raw ( October 25th 2016 )
"Everything was clearly and simply explained so that I was able to understand the process. "
Anne Devlin for Annaliese Barber ( October 25th 2016 )
"I have always received the most valued professional services from both Carolyn Tilly and Helen Dexter. Thankyou. "
Anne T. Sales for Helen Dexter ( October 24th 2016 )
"Professional but caring and understanding service at a very difficult time. Many thanks. "
Mrs V.A.L. Body for Helen Dexter ( October 24th 2016 )
"All very easy, thanks. "
David Clark for Helen Dexter ( October 24th 2016 )
"Helpful, efficient, thorough, reasonably priced, friendly, great service selling our property. Helen also provided a fantastic service for Power of Attorney and advice and support.Back to use Brian Farrell for purchase of property. "
Mr J.A. Shepherd & Miss K.A. Beeny for Helen Dexter ( October 24th 2016 )
"Since 2012 you have looked after and supported me throughout a protracted and complicated commercial compensation claim which has required careful consideration and enormous patience throughout. It was a real pleasure having you on my team and because of your diligence, knowledge and enthusiasm provided during the whole process you were able to see the case through to a successful conclusion. "
Jim Bates for Kenton Bazeley ( October 20th 2016 )
"Joan was excellent - put me at ease throughout the process with her professional manner."
Gary Miller for Joan Casson ( October 20th 2016 )
"Excellent service. Thankyou."
Mr & Ms Rhona Mc Namee & Mr Adrian Heads for Ian Cowan ( October 20th 2016 )
"We were entirely satisfied with Tilly Bailey & Irvine's services and won't hesitate to use them again and recommend to all others looking for a speedy, hassle free service."
Mr & Mrs Garrett for Ian Cowan ( October 20th 2016 )
"Helen Dexter has been highly professional in all aspects. She inspires confidence through her work."
Maura Regan for Helen Dexter ( October 20th 2016 )
"I was personally recommended to the company where I completely trusted their judgement; I was not disappointed as Helen Dexter and her team were exceptional in ensuring excellent professional quality with amicable personal touches making a difference to the whole experience."
Yvonne Noble for Helen Dexter ( October 20th 2016 )
"Annaliese was very informative. I would certainly use Tilly Bailey & Irvine again if needed."
Peter Pearce for Annaliese Barber ( October 20th 2016 )
"First class service."
Elsie Powell for Annaliese Barber ( October 20th 2016 )
"Alison was very good and we would recommend Tilly Bailey & Irvine in the future."
Anthony Chapman for Alison Raw ( October 17th 2016 )
" Our requirements were fulfilled quickly and efficiently. "
H. Scotchbrook for Joanne Tillotson ( October 10th 2016 )
" Many thanks to Nicola. She explained every step of the matter carefully and set our minds at rest. "
Mr & Mrs Bellerby for Nicola Dalzell ( October 10th 2016 )
" Rhiannon was very helpful. Lovely lady. "
Mrs Hannaway for Rhiannon Morgan ( October 6th 2016 )
" Very impressed with Jonathan's prompt responses to emails. "
Robert Little for Jonathan Wall ( October 4th 2016 )
" Relatively stress free conveyancing compared to friends with other firms- didn't need to chase for anything. Would definitely use again in future and very fair price. "
Amy Wenn for Marian Mincher ( September 30th 2016 )
" Transaction was handled from start to finish very efficiently and professionally. "
Eva Bowes for Joanne Tillotson ( September 28th 2016 )
" Thankyou. The process was made less stressful by the professionalism of Joan and the team"
Linda Allison for Joan Casson ( September 28th 2016 )
" All staff very kind and helpful."
Mr & Mrs Whittingham for Pauline Coates ( September 22nd 2016 )
" Could not have got through such a difficult time without the support of Mr Brown."
Ronald Flounders for Martin Brown ( September 19th 2016 )
" I was treated exceptionally well by all the staff. Many thanks."
Mr R Beevers for Nicola Dalzell ( September 12th 2016 )
" Andrew was very helpful and pleasant. Making our wills was a lot easier than anticipated."
Gail Jones for Andrew Steel ( September 7th 2016 )
" I was personally recommended to the company where I completely trusted their judgement; I was not disappointed as Helen Dexter and her team were exceptional in ensuring excellent professional quality with amicable personal touches making a difference to the whole experience. "
Yvonne Noble for Helen Dexter ( September 6th 2016 )
"Rachael Mcdonald and Jonathan Wall have acted very quickly and gave me very clear instructions on what I needed to do in order to complete my application. Very helpful & efficient! "
David Morris for Jonathan Wall ( August 17th 2016 )
"Thankyou for all your support and advice"
Karen King for Helen Dexter ( August 16th 2016 )
"A client-friendly, professional service. Thankyou."
K C & E R Rutter for Helen Dexter ( August 16th 2016 )
R Jarvis for Nicola Dalzell ( August 16th 2016 )
"Overall an excellent service and I would definitely recommend"
Alyson Cooper for Joan Casson ( August 9th 2016 )
"We could not be happier - to complete in a week must be some kind of record! Jonathan and his team surpassed every expectation we had and we would never consider going elsewhere. Thankyou very much."
Steve Archer for Jonathan Wall ( August 1st 2016 )
"Will continue to use Tilly Bailey & Irvine, preferably Natalie and Jacqui --- fantastic ladies."
Stephanie Scrafton for Natalie Flounders ( August 1st 2016 )
"Lisa Harrison & Sue Pattinson --- Thankyou!! A difficult journey made easier by their care and professionalism. Supported every step of the way."
Paula Cooper for Lisa Harrison ( August 1st 2016 )
"Our thanks to Martin for his patience in guiding us through what to us was a complicated legal process"
M E Fitzgerald for Martin Brown ( August 1st 2016 )
"Theresa's positive & helpful approach was crucial during a very tricky fight with my employer!"
Mark Crawford for Theresa Carling ( July 28th 2016 )
"Prior to using Tilly Bailey & Irvine I used a local firm in Hartlepool. It was a refreshing change to be so informed by people that knew what they were talking about."
David Hudson for Gemma Smith ( July 25th 2016 )
"I found my dealings with Alison Raw to be very helpful at all times, very professional and friendly."
Neil Lockwood for Alison Raw ( July 13th 2016 )
"Excellent service with a friendly and patient team."
Mr & Mrs Perry for Martin Brown ( July 11th 2016 )
"Very happy with service. Everyone very helpful & made revising my will much easier than expected."
Mrs Barbara Alderson for Nicola Dalzell ( July 11th 2016 )
"Very grateful for the professional yet friendly and understanding information and guidance received. Thanks."
Mrs V.A.L Body for Helen Dexter ( July 8th 2016 )
"Appreciated you being able to make 'home visits'."
Auriol Allinson for Helen Dexter ( July 8th 2016 )
Andrew Beattie for Annaliese Barber ( July 8th 2016 )
"I am very happy with the help from all the staff and would recommend you to everybody.Mark Ellis is the best."
Paula Taylor for Mark Ellis ( July 7th 2016 )
"Excellent performance from start of my claim to the end. Mr Ellis was outstanding in every aspect."
Frederick Smurthwaite for Mark Ellis ( July 7th 2016 )
"Annaliese excellent as always."
Elizabeth Hanson for Annaliese Barber ( July 4th 2016 )
"Joanne was very helpful, friendly and polite and very kind to me on my sad loss, thankyou."
Winifred Fowler for Joanne Tillotson ( July 4th 2016 )
"Tilly Bailey & Irvine's services were supportive, friendly and calm in the frantic world of buying and selling a property!"
Suzanne St Clair for Jacqui Foley ( June 29th 2016 )
"Andrea and her team gave us excellent client care in a very professional manner. We would highly recommend them."
Ian & Patricia Garforth for Andrea Bradford ( June 29th 2016 )
John & Mary Mackie for Martin Brown ( June 27th 2016 )
"5 Star Service!"
Mrs Robert Ledger for Helen Hunt ( June 27th 2016 )
"Caroline was friendly, warm, helpful and caring. She didn't rush mom and was very gentle with her. a true professional. as a family we recommend them highly."
Mrs Joan Page for Carolyn Tilly ( June 24th 2016 )
"From the moment I had my first appointment all services were excellent.I could not have asked for more. Thankyou"
Glenis Setohy for Natalie Flounders ( June 22nd 2016 )
"Trouble free transaction. Thankyou."
"I will recommend your service to all and thanks again."
Philip Jenkinson for Kirstey Maloney ( June 13th 2016 )
"Trouble free transaction. Thankyou."
Paul Bayman for Marian Mincher ( June 8th 2016 )
"This was my first time dealing with Marian who was very efficient and professional. THANK YOU."
Bryan Topliss for Marian Mincher ( June 8th 2016 )
"We could not have had better service."
Mr & Mrs Gray for Carolyn Tilly ( June 8th 2016 )
"At a difficult time everyone made sure the process was simple and quiet."
Thomas Heal for Martin Brown ( June 8th 2016 )
"All staff were friendly, knowledgeable and helpful."
Patricia Husband for Nicola Dalzell ( June 7th 2016 )
"I have used Tilly Bailey & Irvine three times and always received five star service. Well done!"
Robert Ledger for Joan Casson ( May 31st 2016 )
"I would like to thank everyone who dealt with me especially Joan Casson who put me at ease."
Paul Tennant for Joan Casson ( May 23rd 2016 )
"Could not fault the service. Very pleased."
Brian & Margaret Swift for Joanne Tillotson ( May 23rd 2016 )
"I would just like to say thankyou for all of your help."
Mrs B M Pye for Nicola Dalzell ( May 20th 2016 )
"Always helpful, informative and compassionate."
Lynda Young for Annaliese Barber ( May 19th 2016 )
"Jean and I were very pleased with the compassion and the way we were dealt with."
Jean & Bill McKeever for Annaliese Barber ( May 19th 2016 )
"Andrew was very helpful and explained everything to us very well - very pleased."
Peter & Shirley Johnson for Andrew Steel ( May 18th 2016 )
"Excellent legal service throughout!"
Carol Gardner for Hina Sadfar ( May 17th 2016;)