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Reuben Manor: Care Home 'Requiring Improvement'

"Palatial" care home Reuben Manor has been urged to improve after it was rated as "requiring improvement" by a watchdog recently. Tilly Bailey & Irvine’s Personal Injury Solicitors take up the case… 

Reuben Manor is a residential care home in Eaglescliffe, providing personal care and support for up to 83 people across three separate floors, with one floor specialising in providing care to people living with dementia.

The care home, which “aims to provide unrivalled facilities within luxurious surroundings”, will need to act following its latest rating from the Care Quality Commission (‘CQC’).

In December 2019, the CQC carried out an unannounced inspection and conclusions confirmed they had fallen below their previous ‘good’ rating, and it was given a rating of ‘requiring improvement’.

At an inspection of a care home, the CQC considers five categories, one of those being the safety of the service. 

For Reuben Manor, the findings included:

  • Medicine records were not always correct, and medicines were not always administered in line with guidance. Some medicine counts were not correct, and as a result an error in dose had not been identified.
  • There were not always four hours between paracetamol doses and on one occasion this had been given five times in 24 hours instead of four.
  • Risk assessments were in place; however, these were not always completed correctly by staff. For example, two people's risk of tissue damage had not been accurately calculated due to an error on the Waterlow assessment tool being used.
  • Plans of care did not always give enough detail to staff as to how to safely meet people's needs, for example support plans for people with catheters were not always in place.

The safety and wellbeing of the elderly in care is paramount. It can be a difficult and worrying time for family members who are involved in a dispute or complaint against a care home over concerns and safeguarding issues relating to their loved ones.

Here at Tilly Bailey & Irvine, we specialise in representing families of elderly loved ones, who have concerns regarding the level of care provided or where safeguarding issues have arisen.  We assist families whose loved ones have suffered injury due to lack of care or treatment.

Examples of lack of care/safeguarding issues include:

  • Pressure sores (bed sores)
  • Malnutrition
  • Incidences of falls
  • Unexplained falls
  • Unexplained bruising

Tilly Bailey & Irvine has been referred to for claims involving care homes such as Cedar Lodge, Rosedale Centre, St Mark’s Care Home, and Hadrian's Park. The types of claim include development of pressure sores, failing to correctly treat pressure sores, failing to provide nutritional diet and also failing to put in place safety measures to prevent falls.

If you have any concerns regarding the quality of care provided by a care home, please contact our specialist Personal Injury Teams across the north east on 0333 444 4422.