When elderly loved ones become unwell, whether that be because of mental health or physical concerns, families often have difficult and important decisions to make about future care

The safety and well-being of the elderly in care is paramount and elderly loved ones will often rely upon their family to raise concerns, as they become less able or less inclined to ask about or question the level and suitability of care being provided. 

Which care home will best suit their needs? Where will they be most happy? Will the care home keep them safe?

When care is subsidised by the Local Authority, they will make recommendations regarding a suitable care home.  However, families can still have their input and provide their preferences.  Visits can be made to suitable providers, who should welcome the opportunity to discuss their care package and level of care.  Families can challenge the Local Authority if they consider that the appropriate level of care is not being provided or where they consider that there is a more suitable care home available.  If necessary, this can be done by making a complaint to the Local Authority.  The complaint will be investigated and a response must be given in accordance with their complaints procedure.

Care homes are regulated by the Care Quality Commission.  Where there are concerns regarding a vulnerable adult, a report will be made.  For example, by a health care professional.  This is called ‘a safeguarding alert’. 

The family will be informed about the safeguarding alert and may be invited to attend strategy and review meetings. 

The meetings will investigate the cause of the safeguarding alert and put in place care measures to deal with the issue.

Safeguarding means protecting individuals’ health, wellbeing and human rights, so they can live free from harm, abuse and neglect.

Examples of safeguarding issues include:

  • Pressure sores (bed sores)
  • Malnutrition
  • Incidences of falls
  • Unexplained falls
  • Unexplained bruising

If there has been a safeguarding alert raised or if you have concerns regarding the care of a loved one, please contact me to discuss what steps you can take against the care provider. 

We are successfully pursuing claims against local care homes including Cedar Lodge, Rosedale Centre and Hadrian's Park.

Types of claim include:

  • The development of pressure sores
  • The failure to correctly treat pressure sores
  • Lack of nutritional diet
  • The failure to put in place safety measures to prevent falls

Children, the Elderly and Vulnerable Adults are often the most at risk and the effects can be devastating and long lasting. Our caring, trusted team of abuse specialists, understand what a huge step it is for victims to have the strength to come forward with a claim.

Tilly, Bailey & Irvine help to support the victims of abuse and neglect, pursuing financial compensation and the justice deserved to assist in rebuilding lives damaged by the wrongful actions of others.

Call us on: 01429 225200