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'Inadequate' Rating for local care home, St Mark's Care Home in Stockton - Care Home Claims

Elderly Care is something not to be taken half-heartedly. Tilly Bailey & Irvine Law Firm explain how this is not always unfortunately the case, as recent claims show...

The Care Quality Commission (‘CQC’) recently visited St Mark’s Care Home in Stockton to carry out an unannounced inspection. The CQC produced a report setting out their findings, which will be distressing reading for family and friends who have loved ones in St Marks. The overall rating given to the care home was ‘Inadequate’, which is the lowest rating handed out following such inspections.

According to the inspection report, St Mark’s Care home provides accommodation, nursing and personal care. On the day of the inspection, there were 28 residents, some with dementia. The report is damning and criticises the state and cleanliness of the building, the management and leadership, and the care provided to its residents.

The CQC found that safeguarding issues were not responded to in an appropriate manner. Further, it was evident that the residents did not have adequate baths or showers. They received poor oral care and their clothes were dirty, as were their nails.

Sadly, the CQC observed an agency staff member roughly handling a resident. Despite alerting the care home, the staff member was allowed to continue supporting the individual and not removed from their duties until four hours after the incident.

The inspection report fully sets out the CQC’s findings and reasoning for an ‘Inadequate’ overall rating. Special measures have now been put in place by the CQC and the home will have six months to improve, failing which it will lose its registration.

Those in elderly care and especially those with dementia are particularly vulnerable, needing a high level of safe and effective care.  Unfortunately our specialist team at TBI know that this does not always happen and we are presently involved in claims against local care homes, including St Marks.

TBI are Elderly care specialists and are experienced in advising and representing family members who have come to us with concerns about the level of care of a loved one. 

If you have concerns regarding the care of a family member, contact our Elderly care team for advice across the North East on 0333 444 4422 or visit our offices in Hartlepool or Stockton.